Fully Remote Customer Support Specialist

Placements24; Südafrika; Remote; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Fully remote position

Professional development and training

Virtual team-building activities

Zusammenfassung

Placements24 is seeking a dedicated Customer Support Specialist for a fully remote role serving clients across sectors. The ideal candidate will join a remote team, located in or near Paarl, Western Cape, or able to connect with the regional team.

You will be the first point of contact for customers, providing comprehensive support and resolving inquiries. You will handle inquiries via phone, email and live chat, resolve issues, and maintain CRM records.

Qualifikationen

• Experience in customer service or call center.
• Fluency in English; additional languages are a plus.
• Ability to work remotely and manage time effectively.

Aufgaben

• Respond to inquiries via phone, email, and live chat.
• Provide accurate product, service, and policy information.
• Assist with account management, orders, and issue resolution.
• Troubleshoot issues and offer effective solutions.
• Escalate complex problems when needed.
• Maintain CRM records of interactions and resolutions.
• Identify customer needs and guide feature use.
• Gather feedback to improve service delivery.
• Adhere to SLAs and participate in team meetings.
• Keep up-to-date with product updates.

Kenntnisse

Customer service

CRM software

Verbal & written

Remote work

Time management

Multitasking

English fluency

Ausbildung

HS Diploma

Tools

CRM systems

Office apps

Jobbeschreibung

Placements24 is seeking a dedicated Customer Support Specialist for a fully remote role serving clients across sectors. The ideal candidate will join a remote team, located in or near Paarl, Western Cape, or able to connect with the regional team.

You will be the first point of contact for customers, providing comprehensive support and resolving inquiries. You will handle inquiries via phone, email and live chat, resolve issues, and maintain CRM records.