Remote Customer Experience Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Comprehensive medical aid plan

Retirement fund benefits

Access to online training and e‑learn

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join our team and deliver exceptional service from a home-based setup. You will handle inquiries via email, chat, and phone, troubleshoot issues, and guide customers through solutions with a focus on satisfaction and efficiency.

The role emphasizes strong communication, independence, and the ability to work effectively in a remote environment, contributing to a collaborative virtual team and ongoing process improvements.

Qualifications

• High school diploma or equivalent required; degree or certification is a plus.
• Experience in customer support or helpdesk is essential and beneficial.

Responsibilities

• Provide comprehensive remote customer support via email, chat, and phone.
• Address inquiries and troubleshoot issues to offer effective solutions.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues with thorough documentation.
• Update knowledge on products, services, and support procedures.
• Collaborate with remote team members and other departments via digital tools.
• Identify opportunities to improve the remote customer support experience.
• Follow remote work policies and participate in virtual meetings.

Skills

Customer service

CRM proficiency

Written & verbal communication

Problem solving

Time management

Self-discipline

Education

High school diploma or equivalent

Degree or certification a plus

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

Placements24 is seeking a Remote Customer Support Specialist to join our team and deliver exceptional service from a home-based setup. You will handle inquiries via email, chat, and phone, troubleshoot issues, and guide customers through solutions with a focus on satisfaction and efficiency.

The role emphasizes strong communication, independence, and the ability to work effectively in a remote environment, contributing to a collaborative virtual team and ongoing process improvements.