Fulfilment Specialist - (CONTRACT)

PM Connection; Cape Town; On-site; ZAR 60,000 - 90,000; Full time

Job summary

PM Connection in Cape Town is looking for a professional to support strategic initiatives in fulfillment that enhance market position and grow the online business. The role involves continuous improvement of existing processes, assisting in the execution of strategies, and delivering business value through effective backlog management.

The ideal candidate should have over 5 years of experience within eCommerce/logistics and a relevant degree or diploma. The position may require travel.

Qualifications

• 5+ years relevant working experience within eCommerce/logistics (or similar) environment.
• Understanding of the Agile development approach.
• Understanding of e commerce technical platforms.

Responsibilities

• Support in the investigation & recommendation of new fulfilment strategic initiatives.
• Continuous improvement of fulfilment processes.
• Assist in driving the strategy execution through designing new business models.
• Market research and analysis to refine the online roadmap.
• Deliver business value by working closely with Business Development Manager.

Skills

Strategic & operational thinking

Analytical

Process mapping

Problem solving

Listening skills

Data analysis

Commercial acumen/rationale

Innovative thinking

Project management

Stakeholder management

Strong communication skills

Planning & Organising

Able to work in ambiguity

Able to work independently and as part of a team

Networking both internally & externally

Education

Relevant Degree/Diploma

Job description

Main Purpose

• Support in the investigation & recommendation of new fulfilment strategic initiatives that will improve market position & grow the online business
• Continuous improvement/reengineering of new & existing fulfilment processes
• Assists in driving the strategy execution through designing new business models, streamlining and reengineering existing business processes and providing change management

Key Outcomes

• Assess value, develop business cases, and prioritise work to ensure maximum value aligned with overall fulfilment strategy
• Market research and analysis to refine the online roadmap
• Assist in defining, measuring and monitoring solution (KPI) performance and use as input into future roadmap definition
• Assist in the planning and prioritizing new & existing systems, processes & capabilities
• Provide backlog management and iteration planning
• Deliver business value by working closely with Business Development Manager to create and maintain a product backlog according to business project scoring
• Lead the fulfilment planning release plans and set the expectation for delivery of new functionalities & enhancements
• Provide an active role in mitigating roadblocks impacting successful team completion of release, sprint and project goals
• Provide an active role in supporting Proof Of Concepts and implementation
• research of new business opportunities (market, customers, competitors) by using desk research, external consultants and internal expertise from across the business as necessary
• Assist in preparation of Board & EXCO presentations
• Identify potential risks and implement strategies to mitigate

Competencies

• Strategic & operational thinking
• Analytical
• Process mapping
• Problem solving
• Listening skills
• Data analysis
• Commercial acumen/rationale
• Innovative thinking
• Project management
• Stakeholder management
• Strong communication skills
• Planning & Organising
• Able to work in ambiguity
• Able to work independently and as part of a team
• Networking both internally & externally

Job Requirements

• Relevant Degree/Diploma
• 5 + years relevant working experience within eCommerce/logistics (or similar) environment
• Understanding of the Agile development approach
• Understanding of e commerce technical platforms

Additional Criteria

• Able to Travel