Lead E-commerce Fulfillment Specialist (Remote)

Placements24; Kempton Park; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plan

Professional development opportunities

Dynamic remote work culture

Job summary

Placements24 is seeking a Lead E-commerce Fulfillment Specialist to oversee remote fulfillment operations for a fast-growing online retailer. You will manage a distributed team, optimize virtual warehouse processes, and implement best practices in inventory management and shipping logistics to ensure timely, accurate order delivery.

The role requires proven experience in e-commerce fulfillment, strong analytical skills, and the ability to drive performance across a remote organization.

Qualifications

• Proven experience in e-commerce fulfillment, warehouse management, or supply chain logistics.
• Experience leading remote or distributed teams.
• Strong understanding of inventory management systems and warehouse software.

Responsibilities

• Oversee end-to-end e-commerce fulfillment including order processing, inventory management, picking, packing and shipping.
• Lead, train and manage a remote team of fulfillment associates with clear performance expectations.
• Develop and implement strategies to improve fulfillment accuracy, efficiency and speed.
• Monitor inventory across locations virtually and coordinate stock replenishment to prevent stockouts.
• Analyze fulfillment metrics and KPIs to identify bottlenecks and optimization opportunities.
• Collaborate with customer service and logistics partners to resolve fulfillment issues.
• Ensure compliance with shipping regulations and maintain relationships with carriers for rates and service levels.
• Drive continuous improvement initiatives in the remote fulfillment operation.

Skills

Leadership / Team management

IMS / WMS knowledge

Data analysis

Shipping software experience

Remote work / self-starter

Lean principles

Education

Bachelor's degree in SCM / Logistics / Business

Tools

IMS

WMS

Shipping software

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a dedicated and experienced Lead E-commerce Fulfillment Specialist to manage their remote fulfillment operations. This is a critical, fully remote position where you will be responsible for ensuring the efficient and accurate processing of all online orders. You will lead a distributed team, optimize warehouse processes from afar, and implement best practices in inventory management and shipping logistics. The ideal candidate thrives in a fast-paced digital environment, possesses strong analytical skills, and has a proven ability to manage complex supply chain operations remotely. This role offers the chance to make a significant impact on customer satisfaction by ensuring timely and accurate delivery of products, all while enjoying the flexibility of a remote work setup. We are looking for a proactive leader who can drive performance and innovation within our client's e-commerce fulfillment strategy, fostering a culture of excellence and continuous improvement.

Key Responsibilities

• Oversee all aspects of the e-commerce fulfillment process, including order processing, inventory management, picking, packing, and shipping.
• Lead, train, and manage a remote team of fulfillment associates, setting clear performance expectations and providing ongoing support.
• Develop and implement strategies to improve fulfillment accuracy, efficiency, and speed, reducing order cycle times.
• Monitor inventory levels across multiple locations (virtually) and coordinate stock replenishment to prevent stockouts and minimize overstock.
• Analyze fulfillment metrics and KPIs to identify bottlenecks and areas for operational enhancement.
• Collaborate with customer service and logistics partners to resolve any fulfillment-related issues promptly.
• Ensure compliance with all shipping regulations and maintain strong relationships with carriers to secure optimal shipping rates and service levels.
• Implement and maintain best practices for warehouse organization and safety protocols within partner facilities, even when working remotely.
• Drive continuous improvement initiatives within the fulfillment operation, leveraging technology and data analysis.
• Report on fulfillment performance to senior management, highlighting key achievements and challenges.

Requirements

• Proven experience in e-commerce fulfillment, warehouse management, or supply chain logistics.
• Demonstrated experience in a leadership or supervisory role, managing a team.
• Strong understanding of inventory management systems (IMS) and Warehouse Management Systems (WMS).
• Excellent analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
• Proficiency in using e-commerce platforms and shipping software.
• Exceptional organizational and time-management skills, crucial for remote work.
• Strong communication and interpersonal skills, with the ability to effectively manage a remote team.
• Experience with remote collaboration tools and a self-starter attitude.
• Familiarity with lean principles or other process improvement methodologies is a plus.
• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field is preferred.

Benefits

• An attractive annual salary of R .
• Comprehensive medical, dental, and optical insurance coverage.
• Paid vacation days and public holidays.
• Retirement savings plan options.
• Opportunities for professional development and training.
• A dynamic and supportive remote work culture.
• Flexible work hours tailored for remote employees.
• Potential for bonuses based on performance metrics.
• Access to the latest e-commerce and logistics technology.
• Direct impact on customer satisfaction through efficient order fulfillment.