E-commerce Fulfillment Coordinator

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 360,000; Part time

Benefits offered by this job

Flexible remote work arrangement

Contract extension potential

Job summary

WhatJobs Direct is seeking an organized E-commerce Fulfillment Coordinator for a fully remote, contract-based role. You will manage end-to-end order processing, coordinate with warehouses, and monitor shipments to ensure on-time delivery.

Strong communication and independent work style are essential, with the flexibility to work from home. The ideal candidate has proven experience in e-commerce fulfillment, familiarity with order management systems, and sharp attention to detail.

Qualifications

• Experience in e-commerce fulfillment or logistics operations.
• Proficient with online order management systems and shipping software.
• Strong organizational and time-management skills.
• Excellent communication for a remote role.
• Ability to work independently and meet deadlines.

Responsibilities

• Coordinate end-to-end e-commerce order fulfillment ensuring accuracy and timeliness.
• Liaise with warehouse and logistics partners to manage inventory and dispatch schedules.
• Monitor order status and address delays or issues proactively.
• Generate and process shipping labels and documentation.
• Maintain records of fulfilled orders and inventory movements.

Skills

E-commerce fulfillment

Logistics coordination

Order management systems

Time management

Remote communication

Education

High school diploma

Tools

Shipping software

Job description

About the Role

Our client, WhatJobs Direct, a leading entity in the retail sector, is seeking a motivated and detail-oriented E-commerce Fulfillment Coordinator for a fully remote, contract-based position. This role is crucial for ensuring the smooth and efficient processing of online orders, from the moment a customer clicks 'buy' to the point of dispatch. You will be the lynchpin in our client's remote operations, coordinating with various teams and systems to guarantee timely and accurate order fulfillment. The ideal candidate is proactive, possesses excellent organizational skills, and thrives in a digital environment. This position offers the flexibility to work from home, requiring strong self-discipline and effective communication. If you have a knack for logistics and a passion for optimizing online shopping experiences, this is an excellent opportunity to contribute to a forward-thinking retail business.

Key Responsibilities

• Coordinate the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Liaise with warehouse and logistics partners to manage inventory levels and dispatch schedules.
• Monitor order status and proactively address any potential delays or issues.
• Generate and process shipping labels and documentation.
• Maintain accurate records of fulfilled orders and inventory movements within the e-commerce system.
• Communicate effectively with customer service teams regarding order status and fulfillment inquiries.
• Assist in identifying bottlenecks in the fulfillment process and propose solutions for improvement.
• Ensure compliance with company policies and procedures related to order handling and shipping.
• Prepare regular reports on fulfillment performance, including key metrics such as order accuracy and on-time dispatch rates.
• Support the broader e-commerce team in various operational tasks as needed.

Requirements

• Previous experience in e-commerce fulfillment, logistics, or a similar operational role.
• Familiarity with online order management systems and shipping software.
• Strong organizational and time-management skills, with meticulous attention to detail.
• Excellent communication and interpersonal skills, vital for a remote role.
• Ability to work independently, manage workload effectively, and meet deadlines.
• Proficiency in basic computer applications, including spreadsheets and word processing.
• A problem-solving attitude and a proactive approach to tasks.
• Understanding of inventory management principles is advantageous.
• High school diploma or equivalent qualification.

Benefits

• Flexible remote work arrangement.
• Contract position with potential for extension.
• Competitive contract rate of R per annum.
• Opportunity to gain valuable experience in a growing e-commerce sector.
• Exposure to dynamic retail operations.