Retail Operations Project Manager (non-IT)

Salt Digital Recruitment; Cape Town; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Salt Digital Recruitment is seeking a Business Project Manager in Cape Town to consolidate food and general merchandise ecommerce platforms into one unified customer experience. The role centers on aligning business operations, commercial teams, fulfilment logistics, and warehouse management to deliver a new operating model.

The position requires proven PM experience in retail/ecommerce, strong stakeholder management, and comfort with ambiguity, with an on-site contract basis in Cape Town CBD.

Qualifications

• Proven project management experience in a retail operations or ecommerce environment.
• Strong understanding of retail fulfilment, logistics, or last-mile delivery operations.
• Demonstrably business and operations-focused - not an IT or systems PM
• Ability to manage complexity across multiple business functions simultaneously.
• Strong stakeholder management across operational and commercial teams.
• Comfortable with ambiguity in a programme still being defined and shaped.
• Formal PM methodology experience (PMP, Prince2, or equivalent) advantageous

Responsibilities

• Own end-to-end project management of the online fulfilment consolidation programme from a business and operations lens
• Coordinate across ecommerce operations, commercial teams, warehouse management, last-mile delivery, and store operations to drive alignment and delivery
• Develop and maintain project plans, milestones, and delivery timelines across multiple business workstreams
• Manage risks, issues, and dependencies - escalating early and resolving at the right level
• Facilitate cross-functional working sessions and drive decisions where workstreams intersect
• Track operational readiness across all fulfilment touchpoints as consolidation progresses
• Manage stakeholder communication across business units, ensuring consistent understanding of progress, priorities, and change impacts
• Partner with the Online Fulfilment Specialist and Change Manager to ensure operational and people readiness ahead of each delivery phase

Job description

Business Project Manager | Retail Online Fulfilment |Contract | Cape Town

About the Role

A leading South African retailer is consolidating its food and general merchandise (fashion, beauty, home) ecommerce platforms into a single, unified customer experience - one cart, one checkout, one delivery. This Project Manager role exists to drive that consolidation from a business and operations perspective. This is explicitly not an IT project management role. The technology is an enabler - the real work is aligning business operations, commercial teams, fulfilment logistics, and warehouse management around a new way of working. Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.

Key Responsibilities

• Own end-to-end project management of the online fulfilment consolidation programme from a business and operations lens
• Coordinate across ecommerce operations, commercial teams, warehouse management, last-mile delivery, and store operations to drive alignment and delivery
• Develop and maintain project plans, milestones, and delivery timelines across multiple business workstreams
• Manage risks, issues, and dependencies - escalating early and resolving at the right level
• Facilitate cross-functional working sessions and drive decisions where workstreams intersect
• Track operational readiness across all fulfilment touchpoints as consolidation progresses
• Manage stakeholder communication across business units, ensuring consistent understanding of progress, priorities, and change impacts
• Partner with the Online Fulfilment Specialist and Change Manager to ensure operational and people readiness ahead of each delivery phase

Requirements

• Proven project management experience in a retail operations or ecommerce environment
• Strong understanding of retail fulfilment, logistics, or last-mile delivery operations
• Demonstrably business and operations-focused - not an IT or systems PM
• Ability to manage complexity across multiple business functions simultaneously
• Strong stakeholder management across operational and commercial teams
• Comfortable with ambiguity in a programme still being defined and shaped
• Formal PM methodology experience (PMP, Prince2, or equivalent) advantageous

Role Details

• Employment type: Contract
• Location: Cape Town CBD (on-site)

Salt is acting as an Employment Business in relation to this vacancy.