E-commerce Operations Manager - FMCG

Placements24; Sandton; Híbrido; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonuses

Fully remote

Home office allowance

Growth opportunities

Team collaboration

Brand scale

Descripción de la vacante

Placements24 is seeking an experienced E-commerce Operations Manager to lead our online fulfilment and customer experience initiatives in a fully remote role. You will oversee the entire e-commerce supply chain, optimize order processing, inventory management, and collaboration with logistics partners.

The ideal candidate will have a strong background in e-commerce operations, logistics, and process improvement, with the ability to manage remote teams and budgets while driving growth for a

Formación

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 4 years of experience in e-commerce operations, fulfilment, or a related role, preferably in FMCG.
• Proven experience in managing online order processing, inventory management, and logistics.
• Strong understanding of e-commerce platforms and their operational requirements.
• Excellent analytical, problem-solving, and project management skills.
• Exceptional communication and interpersonal skills, with the ability to manage remote teams and partners.
• Proficiency in e-commerce management software and CRM systems.
• Detail-oriented with a strong commitment to customer satisfaction.
• Ability to work autonomously and manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and managing operational budgets.

Responsabilidades

• Oversee day-to-day e-commerce operations, including order management, fulfilment, and shipping.
• Manage inventory levels across online channels to ensure product availability and minimise stockouts.
• Develop and implement strategies to optimise the customer journey and enhance online satisfaction.
• Collaborate with logistics partners and third-party providers to ensure timely and cost-effective delivery.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery times, and customer service metrics.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Manage customer service inquiries and resolve issues promptly and effectively.
• Stay abreast of e-commerce trends and technologies to maintain a competitive edge.
• Work closely with marketing and IT teams to ensure a smooth integration of online platforms and operations.
• Develop and manage operational budgets for the e-commerce division.

Descripción del empleo

About the Role

Our client, a leading innovator in the Fast-Moving Consumer Goods (FMCG) space, is seeking a highly organised and proactive E-commerce Operations Manager to lead their online fulfilment and customer experience initiatives. This is a fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for overseeing the entire e-commerce supply chain, ensuring seamless order processing, efficient inventory management, and exceptional customer service. The ideal candidate will have a strong background in e-commerce operations, logistics, and a proven ability to optimise processes for speed and accuracy. This role is crucial for scaling our client's direct-to-consumer business and delivering a superior online shopping experience. Join us in driving e-commerce excellence from afar, contributing significantly to our client's online growth strategy.

Key Responsibilities

• Oversee day-to-day e-commerce operations, including order management, fulfilment, and shipping.
• Manage inventory levels across online channels to ensure product availability and minimise stockouts.
• Develop and implement strategies to optimise the customer journey and enhance online satisfaction.
• Collaborate with logistics partners and third-party providers to ensure timely and cost-effective delivery.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery times, and customer service metrics.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Manage customer service inquiries and resolve issues promptly and effectively.
• Stay abreast of e-commerce trends and technologies to maintain a competitive edge.
• Work closely with marketing and IT teams to ensure a smooth integration of online platforms and operations.
• Develop and manage operational budgets for the e-commerce division.

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 4 years of experience in e-commerce operations, fulfilment, or a related role, preferably in FMCG.
• Proven experience in managing online order processing, inventory management, and logistics.
• Strong understanding of e-commerce platforms and their operational requirements.
• Excellent analytical, problem-solving, and project management skills.
• Exceptional communication and interpersonal skills, with the ability to manage remote teams and partners.
• Proficiency in e-commerce management software and CRM systems.
• Detail-oriented with a strong commitment to customer satisfaction.
• Ability to work autonomously and manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and managing operational budgets.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional growth and leadership in a rapidly expanding e-commerce sector.
• Allowance for home office setup and internet expenses.
• Collaborative team environment focused on innovation and customer success.
• The opportunity to shape and scale the e-commerce operations for a prominent FMCG brand.