Frontline Customer Experience & Growth Advisor

Wesbank; Bloemfontein; On-site; ZAR 507,000 - 686,000; Part time

Job summary

FNB in Bloemfontein is hiring a Part-time Community Advisor to deliver outstanding service at the point of interaction. You will greet customers, understand their needs, process requests, and guide them toward digital self-service options to improve convenience and efficiency.

The role emphasizes accuracy, governance, and achievement of sales targets while growing the active customer base. You will work in a frontline environment, collaborating with branch teams to ensure timely processing and

Qualifications

• Minimum qualification: Grade 12 / NQF 4.
• Preferred: NQF level 5 in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Provide efficient administration through careful planning and timely reporting.

Skills

Customer service

Communication

Cross-selling

Digital channels

Sales support

Education

Grade 12 / NQF 4

Job description

FNB in Bloemfontein is hiring a Part-time Community Advisor to deliver outstanding service at the point of interaction. You will greet customers, understand their needs, process requests, and guide them toward digital self-service options to improve convenience and efficiency.

The role emphasizes accuracy, governance, and achievement of sales targets while growing the active customer base. You will work in a frontline environment, collaborating with branch teams to ensure timely processing and