Frontline Banking Advisor: Service & Digital Growth

Fnbnamibia; Bloemfontein; On-site; ZAR 543,000 - 651,000; Part time

Job summary

FNB Community Advisor in Bloemfontein is a part-time frontline role within the FNB POP network. You will deliver prompt, customer-centric service, understand needs, and process requests efficiently while supporting sales targets and cross-sell opportunities.

You will guide customers toward Self-Service and digital channels, maintain diligent records, and contribute to service excellence in a branch environment. Requires Grade 12 and 1–3 years’ customer-facing experience in financial services.

Qualifications

• Minimum Grade 12 education or higher.
• 1–3 years in customer-facing environments, ideally in financial services.
• Strong communication and relationship-building skills with a customer-centric approach.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Support sales and service delivery to drive net profit growth.
• Migrate customers to Self-Service and digital channels.
• Identify cross-sell opportunities and contribute to portfolio growth.
• Maintain accurate reporting and timely information updates.
• Ensure governance and audit requirements are adhered to.

Skills

Communication

Relationship building

Digital & Self-Service

Sales opportunities

Time management

Organisational skills

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related

Job description

FNB Community Advisor in Bloemfontein is a part-time frontline role within the FNB POP network. You will deliver prompt, customer-centric service, understand needs, and process requests efficiently while supporting sales targets and cross-sell opportunities.

You will guide customers toward Self-Service and digital channels, maintain diligent records, and contribute to service excellence in a branch environment. Requires Grade 12 and 1–3 years’ customer-facing experience in financial services.