Frontline Community Advisor: Customer Experience & Growth

Wesbank; Bloemfontein; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB Points of Presence in Bloemfontein seeks a dedicated Community Advisor to deliver exceptional customer experiences while guiding clients to digital self-service options. You will support sales, ensure policy compliance, and contribute to branch performance.

You will help migrate customers to self-service, identify cross-sell opportunities, and maintain accurate reporting to management. Grade 12 or higher, 1–3 years in customer-facing roles, and a client-centric mindset are essential.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Support migration to Self-Service and digital channels.
• Grow the active customer base and client engagement.
• Identify cross-sell opportunities to strengthen relationships.
• Track and influence sales activities to achieve targets.
• Ensure accurate administrative tasks and timely reporting.

Skills

Excellent communication

Relationship-building

Sales opportunity identification

Accuracy & discipline

Organising & time management

Customer-centric service

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB Points of Presence in Bloemfontein seeks a dedicated Community Advisor to deliver exceptional customer experiences while guiding clients to digital self-service options. You will support sales, ensure policy compliance, and contribute to branch performance.

You will help migrate customers to self-service, identify cross-sell opportunities, and maintain accurate reporting to management. Grade 12 or higher, 1–3 years in customer-facing roles, and a client-centric mindset are essential.