Community Advisor: Digital Service & Growth Advocate

RMB Nigeria Limited; Bloemfontein; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB, Bloemfontein, is hiring a Community Advisor to deliver exceptional client experiences, guide customers toward self-service, and support sales targets. You will work in a branch environment focused on service excellence and efficient processing of requests.

The role emphasizes proactive customer understanding, compliance with governance, and daily administration to drive branch performance and digital adoption.

Qualifications

• Grade 12/NQF4 minimum.
• 1–3 years in customer-facing environments.
• Ability to guide customers toward digital/self-service solutions.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Promote digital/self-service channels to migrate transactions.
• Identify cross-sell opportunities to grow the portfolio and revenue.
• Maintain accurate administration and reporting in line with policies.

Skills

Communication skills

Relationship building

Sales orientation

Education

Grade 12 / NQF4

NQF5 Certificate in Banking

Job description

FNB, Bloemfontein, is hiring a Community Advisor to deliver exceptional client experiences, guide customers toward self-service, and support sales targets. You will work in a branch environment focused on service excellence and efficient processing of requests.

The role emphasizes proactive customer understanding, compliance with governance, and daily administration to drive branch performance and digital adoption.