Frontline Banking Experience & Growth Advisor

RMB

Bloemfontein

On-site

ZAR 558,000 - 670,000

Full time

5 days ago

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Job summary

FNB POP community advisor position in Bloemfontein focuses on delivering exceptional customer experiences, guiding customers to digital self-service and ensuring timely processing of applications. You will foster relationships, drive sales opportunities, and support efficient service delivery within a governance framework.

The role emphasizes understanding customer needs, accurate reporting, and active participation in a high-volume frontline environment at the FNB Points of Presence network."

Qualifications

Minimum Grade 12/NQF4; FAIS-recognised NQF5 is preferred.
1–3 years in customer-facing environments within financial services.

Responsibilities

Serve customers promptly with understanding of needs and provide tailored product solutions.
Promote digital and self-service channels to migrate customers efficiently.
Support sales targets and contribute to net profit growth.
Identify cross-sell opportunities and strengthen customer relationships.
Document transactions accurately and meet governance and audit requirements.
Provide timely administration and reporting to management.

Skills

Customer-focused service

Excellent communication

Digital & self-service

Sales opportunity identification

Organised & detail-oriented

Governance & compliance

Education

Grade 12 / NQF 4

NQF5 certificate in Banking/Business Admin/Customer Service

Job description

The role emphasizes understanding customer needs, accurate reporting, and active participation in a high-volume frontline environment at the FNB Points of Presence network."

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