Frontline Banking Associate – Customer Experience & Growth

FirstRand Limited; Bloemfontein; On-site; ZAR 580,000 - 614,000; Part time

Job summary

FirstRand Limited’s FNB is hiring a Part-time Community Advisor in Bloemfontein to deliver prompt, friendly service and understand customer needs. You’ll support sales, encourage digital channels, and help migrate customers to self-service tools.

Join a frontline team focused on operational excellence, accurate administration, and governance compliance while growing customer relationships and contributing to branch performance.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 in Banking, Business Admin, or related fields.
• 1–3 years experience in customer-facing environments.
• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Deliver an excellent customer experience aligned to standards.
• Identify cross-sell opportunities and support portfolio growth.
• Track sales activities and service performance against targets.
• Maintain accurate sales and service statistics for decision-making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB’s Golden Rules processes and procedures.

Skills

Customer service

Communication

Sales awareness

Digital adoption

Time management

Organisational skills

Education

Grade 12 / NQF 4

NQF 5 in Banking

Job description

FirstRand Limited’s FNB is hiring a Part-time Community Advisor in Bloemfontein to deliver prompt, friendly service and understand customer needs. You’ll support sales, encourage digital channels, and help migrate customers to self-service tools.

Join a frontline team focused on operational excellence, accurate administration, and governance compliance while growing customer relationships and contributing to branch performance.