Frontline Banking Advisor: Customer Growth & Service

RMB; Bloemfontein; On-site; ZAR 134,000 - 223,000; Part time

Job summary

FNB invites applications for a Part-time Community Advisor in Bloemfontein. You will deliver prompt, friendly service, understand customer needs, and process requests efficiently.

The role supports migrating customers to self-service channels and drives branch sales within governance standards. The ideal candidate has Grade 12 and 1–3 years in customer-facing roles, with strong communication and relationship-building skills, and a drive to achieve performance targets in a collaborative team

Qualifications

• Excellent communication and relationship-building skills with diverse customers.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Deliver service that aligns with Balanced Scorecard standards.
• Support net profit growth through sales and service activities.
• Promote migration to self-service and digital channels.
• Cross-sell to expand customer relationships and engagement.
• Ensure accurate reporting and timely information updates.

Skills

Communication skills

Relationship-building

Digital & Self-Service guidance

Sales opportunity identification

Organised & detail-driven

Education

Grade 12

NQF Level 5 Certificate

Job description

FNB invites applications for a Part-time Community Advisor in Bloemfontein. You will deliver prompt, friendly service, understand customer needs, and process requests efficiently.

The role supports migrating customers to self-service channels and drives branch sales within governance standards. The ideal candidate has Grade 12 and 1–3 years in customer-facing roles, with strong communication and relationship-building skills, and a drive to achieve performance targets in a collaborative team