Frontline Banking Community Advisor: Service & Growth

RMB SA; Bloemfontein; On-site; ZAR 56,000 - 78,000; Part time

Job summary

FNB is seeking a part-time Community Advisor in Bloemfontein to deliver excellent customer service, understand customer needs, and process requests efficiently. You will promote digital self-service options, support sales activities, and help migrate customers to online channels.

The role requires strong communication and a customer-centric attitude in a frontline environment. Minimum qualification is Grade 12 with 1–3 years in customer-facing roles within financial services; a preferred NQF

Qualifications

• Grade 12 / NQF4 is the minimum requirement.
• NQF5 Certificate in Banking/Business Admin/Customer Service preferred.
• 1–3 years of experience in customer-facing environments within financial services preferred.

Responsibilities

• Serve customers promptly and professionally and understand their needs.
• Deliver excellent customer experience aligned to service standards.
• Support sales and service delivery through cross-sell and digital channel guidance.
• Assist customers in migrating from traditional transactions to Self-Service solutions.
• Provide accurate reporting and daily transaction checks to ensure timely processing.
• Maintain governance, policies, and audit requirements in daily work.

Skills

Communication

Customer service

Digital channels

Sales

Education

Grade 12 / NQF 4

NQF5 Certificate in Banking/Customer Service

Job description

FNB is seeking a part-time Community Advisor in Bloemfontein to deliver excellent customer service, understand customer needs, and process requests efficiently. You will promote digital self-service options, support sales activities, and help migrate customers to online channels.

The role requires strong communication and a customer-centric attitude in a frontline environment. Minimum qualification is Grade 12 with 1–3 years in customer-facing roles within financial services; a preferred NQF