Customer Experience & Digital Banking Advisor

FirstRand Bank India; Johannesburg; Sur place; ZAR 83 000 - 124 000; Plein temps

Résumé du poste

FirstRand Bank India seeks a friendly POP customer advisor to deliver efficient service, understand customer needs, and direct them to suitable channels, including eChannels and self-service.

As part of our FNB Points of Presence, you will build relationships, educate customers on banking platforms, identify sales opportunities, and uphold policy and process standards. This is a 12-month hourly-rate contract with shift work at FNB Alternative Channel.

Qualifications

• Grade 12 or equivalent and FAIS-recognised qualification preferred.
• 1–3 years in customer-facing roles within financial services.

Responsabilités

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing needs and guiding to digital channels.
• Explain processes clearly and ensure adherence to policies.
• Educate customers on the correct banking platforms.
• Identify sales opportunities and support portfolio growth.
• Maintain accuracy, compliance, and attention to detail.
• Stay updated on industry trends and product knowledge.
• Work the shift structure as required.

Connaissances

Communication

Customer Service

Sales Skills

Digital & Self-Service

Time Management

Formation

Grade 12 / NQF 4

NQF 5 Certificate in Banking

Description du poste

FirstRand Bank India seeks a friendly POP customer advisor to deliver efficient service, understand customer needs, and direct them to suitable channels, including eChannels and self-service.

As part of our FNB Points of Presence, you will build relationships, educate customers on banking platforms, identify sales opportunities, and uphold policy and process standards. This is a 12-month hourly-rate contract with shift work at FNB Alternative Channel.