Community Experience & Growth Advisor

Fnbnamibia; Bloemfontein; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB in Bloemfontein is recruiting a Community Advisor to deliver exceptional customer experiences within our Points of Presence network. You will proactively understand needs, promote tailored financial solutions, and guide clients to convenient service channels.

The role requires Grade 12, 1–3 years in customer-facing financial services, and a drive to grow the client base through cross-selling while maintaining accurate records and compliant processes.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Drive sales and cross-sell opportunities while supporting service delivery.
• Guide customers to digital self-service channels and solutions.
• Ensure accurate processing of transactions and timely documentation.
• Maintain governance, audit compliance, and quality service standards.

Skills

Communication skills

Relationship building

Digital & Self-Service guidance

Sales opportunities

Organising & planning

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Administration / Customer Service

Job description

FNB in Bloemfontein is recruiting a Community Advisor to deliver exceptional customer experiences within our Points of Presence network. You will proactively understand needs, promote tailored financial solutions, and guide clients to convenient service channels.

The role requires Grade 12, 1–3 years in customer-facing financial services, and a drive to grow the client base through cross-selling while maintaining accurate records and compliant processes.