Frontline Banking Community Advisor: Customer Growth

Fnbnamibia; Gauteng; On-site; ZAR 508,000 - 606,000; Part time

Job summary

FNB invites applications for a Community Advisor at Katlehong to deliver outstanding customer service and guide customers toward digital self-service channels.

The role centers on prompt service, understanding customer needs, and supporting sales and service delivery in line with FNB standards. This 12-month hourly-rate contract provides frontline banking exposure within the POP network.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4, FAIS recognition preferred.
• 1–3 years of customer-facing experience in financial services is required.
• Strong communication, relationship-building and digital guidance skills.

Responsibilities

• Serve customers promptly and professionally in-branch.
• Promote digital and self-service banking solutions.
• Identify cross-sell opportunities to grow the portfolio.
• Maintain accurate records and reporting for management.

Skills

Customer service

Sales skills

Digital literacy

Communication

Education

Grade 12 / NQF4

NQF Level 5 Certificate

Job description

FNB invites applications for a Community Advisor at Katlehong to deliver outstanding customer service and guide customers toward digital self-service channels.

The role centers on prompt service, understanding customer needs, and supporting sales and service delivery in line with FNB standards. This 12-month hourly-rate contract provides frontline banking exposure within the POP network.