Front Office Agent

Placements24; Siyancuma Local Municipality; On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Tips

Health and pension fund contributions

Paid annual leave and sick days

Training and career development

Employee discounts on hotel stays

Job summary

Placements24 is seeking a Front Office Agent for a hotel in Upington. You will greet guests, manage check-ins/check-outs, handle inquiries, and ensure a memorable guest experience from arrival to departure.

The role emphasizes customer service, organization, and proficiency with hotel management systems in a desert-region setting.

Qualifications

• Previous experience as Front Office Agent or receptionist, preferably in hospitality.
• Strong customer service and communication skills.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a dynamic environment.
• A professional appearance and demeanor.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, provide information about hotel services and local attractions.
• Process reservations, modifications, and cancellations accurately.
• Manage guest accounts, including billing and payment processing.
• Respond promptly and professionally to guest requests and concerns.
• Maintain the cleanliness and organization of the front desk area.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professional appearance

Tools

PMS

Microsoft Office

Job description

About the Role

Our client is seeking a welcoming and efficient Front Office Agent to be the first point of contact for guests at their hotel in Upington . You will be responsible for greeting guests, managing check-ins and check-outs, handling inquiries, and ensuring a positive and memorable experience from arrival to departure. This role requires excellent customer service skills, attention to detail, and proficiency in using hotel management systems. The ideal candidate is a friendly, organized, and reliable individual committed to upholding the highest standards of hospitality and guest satisfaction in a beautiful desert-region setting.

Key Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, provide information about hotel services and local attractions.
• Process reservations, modifications, and cancellations accurately.
• Manage guest accounts, including billing and payment processing.
• Respond promptly and professionally to guest requests and concerns.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Previous experience as a Front Office Agent or receptionist, preferably in hospitality.
• Strong customer service and communication skills.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a dynamic environment.
• A professional appearance and demeanor.

Benefits

• Competitive hourly wage and potential for tips.
• Health and pension fund contributions.
• Paid annual leave and sick days.
• Opportunities for training and career development within the hotel.
• Employee discounts on hotel stays and services.