Front Office Supervisor & Hospitality Admin Lead

The Globevest Group; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Accommodation or housing allowance

Uniform and meals provided

Advancement opportunities in Pretoria

Job summary

The Globevest Group is seeking a Front Office Supervisor for a reputable hotel in Pretoria. You will oversee the front desk team, manage reservations, and handle guest inquiries to ensure a seamless guest experience from arrival to departure.

The ideal candidate brings leadership, hospitality flair, and excellent communication skills to drive service standards and staff development in a fast-paced environment.

Qualifications

• Matric plus a relevant degree or diploma (Business Administration, Research, Office Management, or similar).
• 1-2 years of experience in a front office or administrative role.
• Strong report writing skills to format clear, professional documents.
• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook).
• Experience with SharePoint or similar workflow platforms.
• Fluent in Afrikaans and English (written and verbal).
• Comfortable working with AI tools in a professional environment.
• Exceptionally well-presented with a professional demeanor.
• Strong written and verbal communication skills.
• Ability to multitask and shift between front office and research support seamlessly.

Responsibilities

• Supervise and coordinate daily front desk activities for efficient service.
• Manage guest check-ins/outs, process payments, ensure accuracy.
• Handle inquiries/requests/complaints promptly with solutions.
• Maintain knowledge of hotel services and local attractions to assist guests.
• Train and mentor new front desk agents with feedback and evaluations.
• Ensure lobby/front desk area is neat and presentable at all times.

Skills

Front office skills

Report writing

MS Office

SharePoint

Afrikaans & English

AI tools familiarity

Multitasking

Professional demeanor

Strong communication

Education

Matric + degree/diploma

Tools

MS Office

SharePoint

PMS software

Job description

The Globevest Group is seeking a Front Office Supervisor for a reputable hotel in Pretoria. You will oversee the front desk team, manage reservations, and handle guest inquiries to ensure a seamless guest experience from arrival to departure.

The ideal candidate brings leadership, hospitality flair, and excellent communication skills to drive service standards and staff development in a fast-paced environment.