Senior Front Office Manager

Placements24; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 represents a prominent Johannesburg hospitality group seeking a Senior Front Office Manager to lead a guest services team and ensure seamless desk operations in Gauteng.

The role requires a proven track record in front office leadership, strong communication, PMS proficiency, and financial acumen, with flexibility to work weekends. You will mentor staff, drive guest satisfaction, and collaborate across departments to uphold service excellence.

Qualifications

• Minimum 5 years of progressive front office management experience in hospitality.
• Proven track record in leading and developing a front desk team.
• Strong communication and problem-solving skills with guest focus.

Responsibilities

• Oversee all front office operations including check-in/check-out and guest inquiries.
• Develop strategies to enhance guest satisfaction and loyalty.
• Train and mentor the front desk team and ensure high service standards.
• Ensure adherence to hotel policies and service quality across departments.
• Monitor staffing, scheduling and performance; optimize revenue opportunities.
• Maintain product knowledge and local area information for guests.

Skills

Front office management

Leadership

PMS proficiency

Financial management

Communication skills

Education

Hospitality Management degree

Tools

PMS software

Job description

About the Role

Our client, a prominent player in the vibrant Johannesburg hospitality scene, is seeking a seasoned and dynamic Senior Front Office Manager to lead their guest services team. This is a critical role that ensures the seamless operation of the front desk, contributes to exceptional guest experiences, and upholds the hotel's reputation for excellence. The ideal candidate will possess a deep understanding of hotel operations, a passion for delivering outstanding customer service, and proven leadership capabilities. This position offers a fantastic opportunity to make a significant impact within a respected establishment in Gauteng.

Key Responsibilities

• Oversee all front office operations, including check-in/check-out, concierge services, reservations, and guest inquiries, ensuring efficiency and accuracy.
• Develop and implement strategies to enhance guest satisfaction and loyalty, addressing and resolving guest concerns promptly and professionally.
• Manage, train, and mentor the front desk team, fostering a positive and productive work environment.
• Ensure adherence to all hotel policies, procedures, and standards of service.
• Collaborate with other hotel departments to ensure a cohesive guest experience.
• Monitor and manage front office staffing levels, scheduling, and performance.
• Analyze front office performance data and implement improvements to maximize revenue and guest satisfaction.
• Maintain a high level of product knowledge and local area information to assist guests.

Requirements

• Minimum of 5 years of progressive experience in front office management within the hospitality industry.
• Proven track record of successfully leading and developing a front desk team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and relevant software.
• Strong understanding of financial management and budgeting principles within a hotel context.
• Ability to work flexible hours, including weekends and public holidays.
• A passion for hospitality and a commitment to delivering exceptional service.
• Relevant degree or diploma in Hospitality Management or a related field is preferred.

Benefits

• Our client offers a competitive remuneration package, commensurate with experience.
• Employees benefit from subsidized meals, professional development opportunities, and access to the hotel's facilities.
• This role provides a clear career progression path within the organization.
• Join a team that values dedication and innovation in the heart of Johannesburg, Gauteng, ZA.