Front Office Manager

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff accommodation or relocation help

Employee discounts on hotel services

Job summary

Placements24 seeks a highly organized Front Office Manager to lead the front desk operations in Welkom, ensuring smooth check-in/check-out and top-tier guest service that shapes first impressions during stays in the Free State. You will manage, train, and schedule the front desk team, handle inquiries and complaints promptly, and collaborate with other departments to ensure seamless service delivery.

Proficiency with PMS and office software is required, along with strong leadership and detail

Qualifications

• Proven experience as a Front Office Supervisor or Manager in hospitality.
• Strong understanding of hotel front desk operations and procedures.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with Property Management Systems (PMS) and standard office software.
• Ability to lead and motivate a team, delegate tasks, and manage schedules.
• Keen eye for detail and strong organizational skills.

Responsibilities

• Oversee daily front desk operations to ensure smooth service delivery.
• Manage, train, and schedule the front desk team.
• Handle guest inquiries, requests, and complaints promptly.
• Implement and maintain front office standards and procedures.
• Manage room inventory, reservations, and guest records using the PMS.
• Collaborate with other departments to ensure seamless communication and service coordination.

Skills

Front desk leadership

Guest service

Team management

Communication

PMS proficiency

Operations coordination

Tools

PMS

Office software

Job description

About the Role

Our client is seeking a highly organized and service-oriented Front Office Manager to lead their front desk operations in Welkom. This critical role involves managing the reception team, ensuring efficient guest check-in and check-out procedures, and upholding the highest standards of guest service. You will be the primary point of contact for guest inquiries and concerns, playing a vital part in shaping the initial impressions of the hotel and ensuring a positive guest experience throughout their stay in the Free State.

Key Responsibilities

• Oversee the daily operations of the front desk, ensuring smooth and efficient service delivery.
• Manage, train, and schedule the front desk team, fostering a professional and guest-focused atmosphere.
• Handle guest inquiries, requests, and complaints promptly and effectively, striving for guest satisfaction.
• Implement and maintain front office standards and procedures to enhance guest experience.
• Manage room inventory, reservations, and guest records accurately using the Property Management System (PMS).
• Collaborate with other departments to ensure seamless communication and service coordination.

Requirements

• Proven experience as a Front Office Supervisor or Manager, or a similar role in the hospitality industry.
• Strong understanding of hotel operations and front desk procedures.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using Property Management Systems (PMS) and standard office software.
• Ability to lead and motivate a team, delegate tasks effectively, and manage schedules.
• A keen eye for detail and strong organizational skills.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive training and development opportunities within the hotel group.
• Staff accommodation or assistance with relocation may be available.
• Employee discounts on hotel services and stays in Welkom.
• A supportive work environment with opportunities for career progression in the Free State.