Front Office Manager: Guest Experience & Operations Lead

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Incentives

Health benefits

Retirement plan

Employee discounts

Development opportunities

Regional center

Job summary

Placements24 in Mahikeng is seeking an experienced Front Office Manager to lead the front desk operations and guest reception in a dynamic hospitality setting. You will manage reservations, supervise the front office team, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

The role requires strong leadership, budget awareness, and a proactive approach to guest satisfaction, with opportunities for professional development in a key regional center.

Qualifications

• Minimum of 4 years of front office management or supervisory experience in hospitality.
• Experience with PMS and reservation software.
• Degree in Hospitality Management or related field is advantageous.
• Strong leadership and customer service orientation.

Responsibilities

• Oversee front office operations including check-in/check-out and guest services.
• Lead, train, and motivate the front office team to deliver excellent service.
• Develop SOPs for the front desk to improve efficiency.
• Manage guest relations and resolve issues promptly.
• Monitor occupancy, forecast demand, and collaborate with other departments.
• Manage budgets and optimize resource use within the department.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making under pressure

Budgeting

Revenue management

Education

Hospitality Management degree

Tools

PMS software

Reservation software

Job description

Placements24 in Mahikeng is seeking an experienced Front Office Manager to lead the front desk operations and guest reception in a dynamic hospitality setting. You will manage reservations, supervise the front office team, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

The role requires strong leadership, budget awareness, and a proactive approach to guest satisfaction, with opportunities for professional development in a key regional center.