Front Office Manager

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Incentives

Health benefits

Retirement plan

Employee discounts

Development opportunities

Regional center

Job summary

Placements24 in Mahikeng is seeking an experienced Front Office Manager to lead the front desk operations and guest reception in a dynamic hospitality setting. You will manage reservations, supervise the front office team, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

The role requires strong leadership, budget awareness, and a proactive approach to guest satisfaction, with opportunities for professional development in a key regional center.

Qualifications

• Minimum of 4 years of front office management or supervisory experience in hospitality.
• Experience with PMS and reservation software.
• Degree in Hospitality Management or related field is advantageous.
• Strong leadership and customer service orientation.

Responsibilities

• Oversee front office operations including check-in/check-out and guest services.
• Lead, train, and motivate the front office team to deliver excellent service.
• Develop SOPs for the front desk to improve efficiency.
• Manage guest relations and resolve issues promptly.
• Monitor occupancy, forecast demand, and collaborate with other departments.
• Manage budgets and optimize resource use within the department.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making under pressure

Budgeting

Revenue management

Education

Hospitality Management degree

Tools

PMS software

Reservation software

Job description

Our client is seeking an experienced and dynamic Front Office Manager to lead their front desk operations and guest reception services in Mahikeng . This leadership position is responsible for ensuring the highest standards of guest service, efficient front desk operations, and effective management of the front office team. You will play a key role in creating a welcoming atmosphere, managing reservations, addressing guest concerns, and coordinating with other hotel departments to guarantee a seamless guest experience. The ideal candidate is a proactive problem-solver with a strong understanding of hotel operations and a passion for delivering exceptional hospitality, contributing to the overall success and reputation of the property, and fostering a team environment focused on excellence.

Key Responsibilities

• Oversee all aspects of front office operations, including check-in/check-out, reservations, and guest services.
• Lead, train, and motivate the front office team to deliver exceptional customer service.
• Develop and implement standard operating procedures for the front office department.
• Manage guest relations, handle complaints, and ensure prompt resolution of issues.
• Monitor room occupancy, rates, and forecast future demand.
• Collaborate with other departments (e.g., Housekeeping, Sales) to ensure seamless guest experiences.
• Manage budgets, control costs, and ensure the efficient use of resources within the department.

Requirements

• Minimum of 4 years of experience in front office management or a supervisory role within the hospitality industry.
• Proven experience with hotel property management systems (PMS) and reservation software.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills under pressure.
• Proficiency in budgeting, financial reporting, and revenue management principles.
• A degree in Hospitality Management or a related field is an advantage.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health, dental, and retirement benefits.
• Employee discounts on hotel stays and dining.
• Opportunities for professional development and career advancement.
• A supportive and engaging work environment in a key regional center.