Front Office Operations Lead – Reservations & Concierge

Bright Placements (PTY) Ltd; Gauteng; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Bright Placements (PTY) Ltd in Gauteng seeks an experienced Front Office Manager for its hotel operations. You will oversee Reservations, Reception and Concierge, and manage staff rosters to ensure optimal coverage.

The role emphasizes cash handling, reporting, occupancy optimization, and delivering high-level customer service to guests. Strong English, leadership, and financial acumen are essential.

Qualifications

• Minimum Grade 12 (Matric).
• Recognised 3-year tertiary qualification in the Hospitality industry will be advantageous.
• At least 2 year’s experience as a Manager in Front Office department in a similar 4 or 5 Star Hotel.
• Exceptionally fluent in English.
• High Level of computer literacy with emphasis on INFOR & Microsoft Office.
• Well developed leadership, training and communication skills.
• Good business acumen with competent financial understanding.
• Well developed negotiation skills.
• Well developed Administration and analytical skills & attention to detail.
• Ability to create a strong team climateAbility to work shifts and occasional overtime.

Responsibilities

• To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge.
• To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage.
• Oversee and maintain departmental handover procedures.
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping.
• To assist the Front Office Administration Manager in reviewing departmental performance against the objectives set.
• To assist the Front Office Administration Manager in the selection of team members, training and performance management.
• Assist with maximizing of occupancy levels.
• To maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those
• To manage and control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Residence Manager and rectify accordingly
• To be fully aware of the trends in the industry and make suggestions for the improvement of the overall Department
• Assist the Front Office Administration Manager with the supervision of the department.
• Represent the department in management meetings.
• Assist with the formulation of the departmental budget and financial reporting

Skills

English fluency

Leadership

Training and development

Communication skills

Analytical skills

Attention to detail

Business acumen

Negotiation skills

Team building

Education

Grade 12 / Matric

3-year hospitality qualification

Tools

INFOR

Microsoft Office

Job description

Bright Placements (PTY) Ltd in Gauteng seeks an experienced Front Office Manager for its hotel operations. You will oversee Reservations, Reception and Concierge, and manage staff rosters to ensure optimal coverage.

The role emphasizes cash handling, reporting, occupancy optimization, and delivering high-level customer service to guests. Strong English, leadership, and financial acumen are essential.