Front Office Manager - Guest Experience Leader, Welkom

Placements24

Bloemfontein

On-site

ZAR 180,000 - 240,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Staff accommodation or relocation help

Employee discounts on hotel services

Job summary

Placements24 seeks a highly organized Front Office Manager to lead the front desk operations in Welkom, ensuring smooth check-in/check-out and top-tier guest service that shapes first impressions during stays in the Free State. You will manage, train, and schedule the front desk team, handle inquiries and complaints promptly, and collaborate with other departments to ensure seamless service delivery.

Proficiency with PMS and office software is required, along with strong leadership and detail

Qualifications

Proven experience as a Front Office Supervisor or Manager in hospitality.
Strong understanding of hotel front desk operations and procedures.
Excellent customer service, communication, and interpersonal skills.
Proficiency with Property Management Systems (PMS) and standard office software.
Ability to lead and motivate a team, delegate tasks, and manage schedules.
Keen eye for detail and strong organizational skills.

Responsibilities

Oversee daily front desk operations to ensure smooth service delivery.
Manage, train, and schedule the front desk team.
Handle guest inquiries, requests, and complaints promptly.
Implement and maintain front office standards and procedures.
Manage room inventory, reservations, and guest records using the PMS.
Collaborate with other departments to ensure seamless communication and service coordination.