Front Office Manager

Perfect Placement Recruitment; Polokwane; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Team environment focused on excellence

Job summary

Perfect Placement Recruitment is seeking a Front Office Manager to lead daily front office operations at a prominent hospitality establishment in Polokwane. You will supervise reception staff, handle guest queries, and optimize reservations and check-ins/check-outs to maximize guest satisfaction.

The role requires strong leadership, excellent communication, and proficiency with hotel management systems. A collaborative team environment and opportunities for growth are offered within a reputable

Qualifications

• Proven front office leadership and people management skills.
• Excellent communication and guest service orientation.
• Experience using hotel management systems or similar software.

Responsibilities

• Oversee daily front office operations for smooth service delivery.
• Lead and support reception/front office staff to foster high performance.
• Resolve guest queries and complaints with professionalism and tact.
• Manage reservations, check-ins/check-outs, and room allocations.
• Maintain records and reporting to support decisions.
• Assist with staff training, scheduling and performance management.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer Service

Communication

Management

Tools

Hotel Management System

Job description

Seize the opportunity to advance your career by leading the front office operations at a prominent hospitality establishment. This role offers a significant scope of responsibility within a well-established environment, ideal for professionals ready to make a substantial impact.

Area: Polokwane

Salary: Market related

Where You'll Make an Impact:

• Manage the daily operations of the Front Office Department, ensuring smooth and efficient service delivery
• Supervise and support reception and front office staff, fostering a high-performance team environment
• Handle guest queries, complaints, and special requests with professionalism and tact
• Oversee reservations, check-ins, check-outs, and room allocations to optimize guest satisfaction
• Maintain accurate record keeping and reporting to support operational and strategic decision-making
• Assist with staff training, scheduling, and performance management to uphold service standards
• Ensure compliance with company policies, standards, and procedures

Requirements:

• Previous experience in a Front Office Management role within the hospitality industry
• Strong leadership and people management skills
• Excellent communication and customer service skills
• Computer literacy and experience with hotel management systems
• Leadership, Customer Service, Communication, Management

Nice to Have:

• Knowledge of hotel management software systems

Benefits:

• Competitive salary package, negotiable to reflect experience and skills
• Opportunities for professional growth within a reputable organization
• Supportive team environment focused on excellence and guest satisfaction