Front Office Manager (Gauteng, Pretoria, Hatfield)

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

ANEW Hotels & Resorts Pty is seeking a Front Office Manager in Hatfield, Gauteng (Pretoria) to lead the front office operations and deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence. The role is based in Gauteng, Pretoria, Hatfield.

Responsibilities include strategic leadership, revenue management, guest relations, team development, and ensuring SOPs, security, and audit readiness.

Responsibilities

• Drive department performance
• Optimize revenue strategies
• Manage occupancy targets
• Direct team development
• Control budgets
• Monitor service standards
• Implement SOPs
• Coordinate operations
• Oversee check-in/out
• Manage VIP services
• Direct guest relations
• Resolve escalations
• Lead front office staff
• Conduct training programs
• Manage performance
• Create schedules
• Monitor standards
• Provide coaching
• Build capabilities
• Foster team culture
• Oversee systems
• Maintain documentation
• Monitor compliance
• Direct interdepartmental coordination
• Implement procedures
• Ensure security
• Manage inventory
• Support audits

Skills

Leadership

Financial acumen

Opera PMS

Guest service

Team development

Problem solving

Communication

Industry experience

Reservations management

Time management

Health and safety

Upselling skills

Opera PMS mastery

Tools

Opera PMS

Job description

ANEW Hotel Hatfield is looking for a Front Office Manager tolead ANEW Hotel’s front office operations to deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence.

The successful candidate will be based in Gauteng, Pretoria, Hatfield.

Key Responsibilities

Strategic Leadership

• Drive department performance
• Optimize revenue strategies
• Manage occupancy targets
• Direct team development
• Control budgets
• Monitor service standards
• Implement SOPs
• Coordinate operations

Financial Management

• Control department P&L
• Monitor revenue capture
• Manage credit policies
• Track occupancy rates
• Oversee night audit
• Maintain cost controls
• Analyse performance

Guest Experience

• Ensure service excellence
• Monitor guest satisfaction
• Handle escalations
• Maintain standards
• Oversee check-in/out
• Manage VIP services
• Direct guest relations
• Resolve issues

Team Development

• Lead front office staff
• Conduct training programs
• Manage performance
• Create schedules
• Monitor standards
• Provide coaching
• Build capabilities
• Foster team culture

Operational Excellence

• Oversee systems
• Maintain documentation
• Monitor compliance
• Direct interdepartmental coordination
• Implement procedures
• Ensure security
• Manage inventory
• Support audits

Required Skills

• Leadership expertise
• Financial acumen
• Opera PMS mastery
• Guest and customer service focus
• Team development
• Problem-solving and decision-making ability
• Communication skills
• Industry experience
• Reservations and booking management
• Time management and multitasking
• Health and safety compliance
• Sales and upselling skills

Performance Metrics

• Revenue targets
• Guest satisfaction
• Team performance
• Cost control
• Occupancy rates
• Service standards
• Audit compliance
• Staff development