Front Office Manager

Craven Cottage CC; Mokopane; Vor Ort; ZAR 420.000 - 620.000; Vollzeit

Zusammenfassung

Craven Cottage CC in Mokopane is seeking an experienced Front Office Manager to oversee daily operations, guest relations and revenue control, ensuring high service standards. The role requires 3–5 years in a senior front office position and a Diploma or Degree in Hospitality Management.

You will lead the front office team, coordinate with departments, manage reservations and ensure accurate revenue integrity with PMS proficiency. Opera Cloud experience would be advantageous.

Qualifikationen

• Diploma or degree in Hospitality Management or related field.
• 3–5 years in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.

Aufgaben

• Oversee front office operations and ensure efficient check-in and check-out procedures.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.
• Oversee reservations, room allocations, availability and rate control.
• Lead, train and supervise the front office team and manage rosters.

Kenntnisse

Guest relations

Team leadership

Problem-solving

Communication

Attention to detail

Organisational skills

Computer literacy

Shift flexibility

Ausbildung

Diploma or Degree in Hospitality Management

Tools

Opera Cloud

Jobbeschreibung

Duties

Front Office Operations & Guest Relations

• Manage daily front office operations and ensure efficient check-in and check-out procedures.
• Maintain a welcoming, professional reception environment and consistent service standards.
• Handle guest requests and resolve complaints promptly and professionally.
• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.

Reservations & Revenue Control

• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised.
• Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies.
• Monitor reservation records and communicate changes to relevant departments.

Cashiering & Night Audit

• Oversee cashiering procedures, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to financial controls.
• Prepare front office reports for the General Manager.

Team Leadership

• Lead, train and supervise the front office team.
• Manage staff rosters to meet operational requirements.
• Monitor performance and coach staff on guest service, systems and procedures.
• Maintain clear communication and accountability across shifts.

Requirements

• A Diploma or Degree in Hospitality Management or a related field.
• At least 3–5 years’ experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Excellent attention to detail and a professional approach.
• Ability to work shifts, weekends and public holidays.