Hotel Front Office Manager

Placements24; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Staff accommodation

Housing allowance

Employee discounts

Training and development

Pension fund

Medical aid

Job summary

Placements24 in Sandton, Gauteng, is seeking a highly professional Front Office Manager to lead the front desk, concierge, and bell services, ensuring exceptional guest experiences. The role requires 4+ years in front office with supervisory experience and a diploma or degree in Hospitality Management.

Hybrid working model and competitive salary included. You'll supervise staff, manage guest records in the PMS, coordinate with departments, and drive service standards and budget control.

Qualifications

• 4+ years of front office experience with at least 2 years in a supervisory role.
• Diploma or degree in Hospitality Management is preferred.
• Strong knowledge of PMS and hotel operations software.
• Excellent communication, interpersonal and customer service skills.
• Ability to work under pressure and manage guest issues effectively.
• Fluent English; additional languages are a plus.

Responsibilities

• Manage the daily operations of the front desk, concierge, and bell services.
• Ensure smooth and efficient check-in and check-out procedures.
• Supervise, train, and motivate front office staff to deliver outstanding guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Implement and maintain hotel service standards and procedures.
• Manage guest records and ensure data accuracy within the PMS.
• Oversee room inventory and assist with yield management strategies.
• Coordinate with other hotel departments to ensure guest needs are met seamlessly.
• Develop and maintain the front office budget, controlling costs effectively.
• Conduct regular staff meetings and performance appraisals.
• Ensure the lobby and front desk areas are presented immaculately at all times.

Skills

Staff leadership

Customer service

Communication

Organizational skills

Problem solving

Education

Diploma/degree in Hospitality Management

Tools

Property Management Systems (PMS)

Job description

About the Role

Our client, a prestigious hotel in the bustling financial hub of Sandton, Gauteng, is seeking a highly professional and organized Front Office Manager. This critical role is responsible for leading the front desk operations, ensuring efficient check-in/check-out processes, managing guest services, and maintaining the highest standards of guest satisfaction. The Front Office Manager will oversee a team of front desk agents and concierge staff, providing training, motivation, and performance management. The ideal candidate possesses a strong understanding of hotel operations, excellent leadership skills, and a commitment to delivering exceptional guest experiences. This is a fantastic opportunity to join a leading establishment in Sandton and contribute to its reputation for excellence.

Key Responsibilities

• Manage the daily operations of the front desk, concierge, and bell services.
• Ensure smooth and efficient check-in and check-out procedures.
• Supervise, train, and motivate front office staff to deliver outstanding guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Implement and maintain hotel service standards and procedures.
• Manage guest records and ensure data accuracy within the Property Management System (PMS).
• Oversee room inventory and assist with yield management strategies.
• Coordinate with other hotel departments to ensure guest needs are met seamlessly.
• Develop and maintain the front office budget, controlling costs effectively.
• Conduct regular staff meetings and performance appraisals.
• Ensure the lobby and front desk areas are presented immaculately at all times.

Requirements

• A minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial capacity.
• Proven experience in leading and developing a front office team.
• Strong knowledge of Property Management Systems (PMS) and other hotel operational software.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle stressful situations and resolve guest issues effectively.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Proficiency in English; additional language skills are an asset.
• Strong organizational and multitasking abilities.
• A professional demeanor and appearance.
• Willingness to work flexible hours, including weekends and public holidays, and adapt to a hybrid working model.

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunities for career advancement within a reputable hotel chain.
• Staff accommodation or housing allowance may be negotiable.
• Employee discounts on hotel stays and dining.
• Comprehensive training and development programs.
• Pension fund and medical aid contributions.
• A dynamic and professional working environment.