Assistant Front Office Manager

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Accor is seeking an Assistant Front Office Manager in Cape Town to oversee Front Desk, Guest Services, Concierge and Night Audit. You will lead a high-energy team, enforce policies, and ensure VIP guest experiences daily across arrivals, stays and departures.

The role requires strong leadership, 3-5 years in Front Office management, and proficiency in MS Office and hotel software. Flexibility for weekends and holidays is essential to sustain service excellence.

Qualifications

• Matric and hospitality management experience preferred.
• Minimum 3-5 years in Front Office management.
• Proven leadership and team management in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite and hotel management software.
• Strong financial experience in budgeting and revenue management.
• Excellent customer service and memorable guest experiences.
• Excellent communication and interpersonal skills.
• Understanding of hotel operations and guest service best practices.
• Flexibility to work weekends and holidays.
• Attention to detail and organizational skills.

Responsibilities

• Oversee Front Desk, Guest Services, Concierge and Night Audit operations.
• Enforce Front Office Policies and Procedures to ensure consistency.
• Coordinate VIP procedures and guest arrival through departure.
• Provide direction to Guest Relations Managers and Front Office staff.
• Ensure staffing and supplies meet operational needs.
• Collaborate with other department leaders for smooth operations.
• Promote guest loyalty programs and maintain service standards.

Skills

Leadership & team management

Customer service excellence

Communication skills

Problem solving

Attention to detail

Organizational skills

Education

Matric

Tools

Microsoft Office Suite

Hotel management software

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Scope of Position

The Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services, Concierge and Night Audit.

Responsibilities

• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
• Coordinate the Arrival, Stay and Departure experience for all Guests.
• To understand and promote the hotel’s and departmental vision
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
• Develop and maintain standards for the department, while adhering to Accor’s standards
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Communicate and liaise effectively with other leaders in the department and hotel.
• Responsible to balance operational, administrative and Ambassador needs
• Responsible for ensuring consistency in exceeding guest service expectations.
• Energize the brand by promoting our Guest loyalty program.
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors.

Health and Safety

• Ensure a strong health and safety culture exists by directing and overseeing workplace safety programs to regulate compliance, employee awareness and an accident-free workplace guided by South African Labour Law.

Qualifications

• Matric
• Relevant experience in Hospitality Management or related field (Advantage)
• Minimum 3-5 years of experience in Front Office management within the hospitality industry
• Proven track record of leadership and team management in a fast-paced environment
• Advanced proficiency in Microsoft Office Suite and hotel management software
• Strong financial experience in budgeting and revenue management
• Exceptional customer service skills with a focus on creating memorable guest experiences
• Excellent problem-solving abilities and decisiveness in handling complex situations
• Outstanding communication and interpersonal skills
• In-depth understanding of hotel operations and guest service best practices
• Ability to work flexible hours, including weekends and holidays
• Strong attention to detail and excellent organizational skills