Front Office Supervisor - Elevate Guest Experience

Camps Bay Village; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Staff housing

Staff facilities access

Growth opportunities

Competitive package

Job summary

Camps Bay Village is seeking a Front Office Supervisor to oversee daily Front Office operations, guest arrivals and departures, and ensure outstanding guest satisfaction at one of Cape Town’s most spectacular locations.

You’ll lead the Front Office team, coordinate with Housekeeping and Maintenance, drive upselling of facilities, manage check-ins/outs, and ensure accurate billing while upholding health and safety standards. Staff housing and growth opportunities are available.

Qualifications

• Matric with hospitality qualification or equivalent industry experience.
• Previous Front Office supervisory experience in a similar role.
• Strong communication and organisational skills.
• Excellent guest service focus and problem-solving ability.

Responsibilities

• Supervise daily Front Office operations to meet company standards.
• Manage guest check-ins/check-outs and room allocations.
• Handle guest queries and complaints professionally and timely.
• Ensure accurate billing, payments and daily credit checks.
• Coordinate with Housekeeping and Maintenance to prep rooms.
• Conduct room checks and monitor public areas for presentation.
• Oversee shift handovers with clear, detailed communications.
• Monitor Front Office procedures and system usage.
• Assist with stock control and monthly stationery ordering.
• Train, induct and support Front Office staff and trainees.
• Run regular team meetings and share operational updates.
• Upsell hotel facilities, wellness offerings and F&B outlets.
• Ensure emergency procedures and health & safety standards.
• Report maintenance issues promptly.
• Support Duty Manager responsibilities when required.

Skills

Front Office supervision

OPERA system knowledge

Leadership

Guest service

Education

Matric with hospitality qualification

Tools

OPERA

Job description

Camps Bay Village is seeking a Front Office Supervisor to oversee daily Front Office operations, guest arrivals and departures, and ensure outstanding guest satisfaction at one of Cape Town’s most spectacular locations.

You’ll lead the Front Office team, coordinate with Housekeeping and Maintenance, drive upselling of facilities, manage check-ins/outs, and ensure accurate billing while upholding health and safety standards. Staff housing and growth opportunities are available.