ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

PTY; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Career Growth, Hospitlaity Recruitment is seeking a friendly, professional Assistant Front Office Manager for a 5-star luxury hotel in Cape Town. You will oversee front desk operations, supervise staff, and ensure guests receive outstanding service.

The role requires strong people skills, organizational ability, and experience in customer service and office management. You will handle schedules, HR tasks, budgeting, and reporting while maintaining a positive, fast-paced environment.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Job description

ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

Cape Town, WC, South Africa Career Growth, Hospitality Recruitment

Job Openings ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

About the job ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

Career Growth, Hospitlaity Recruitment are looking for a friendly, professional, and customer-oriented Assistant Front Office Manager to join a luxury 5-star hotel in Cape Town team. As the Assistant front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• High school diploma or an associate's degree.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Great computer skills and the ability to learn new skills quickly.