Front Office Leader: Guest Experience & Revenue Growth

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Cape Town seeks a skilled Front Office Manager to oversee reception, guest services, Reservations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. You will drive revenue through proactive sales activity and lead staff development, while maintaining financial control, security and incident-reporting standards.

The position requires Matric, Hospitality Management qualification and 2–3 years of Front

Qualifications

• Matric and Hospitality Management qualification are essential.
• 2–3 years Front Office management experience is essential.
• 5+ years Front Office experience and leadership abilities required.

Responsibilities

• Oversee reception, guest services, Reservations and Front Office administration.
• Drive revenue through proactive sales activity and lead staff development.
• Maintain financial control, safety and incident-reporting standards.

Skills

Problem-solving

Leadership

Communication

Teamwork

Interpersonal skills

Attention to detail

Calm under pressure

Shift work

Education

Matric

Hospitality Management Qualification

Tools

HMS system (Protel)

Job description

The Capital Hotels, Apartments & Resorts in Cape Town seeks a skilled Front Office Manager to oversee reception, guest services, Reservations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. You will drive revenue through proactive sales activity and lead staff development, while maintaining financial control, security and incident-reporting standards.

The position requires Matric, Hospitality Management qualification and 2–3 years of Front