Senior Front Office Supervisor

Placements24; Sandton; Hybrid; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Staff discounts on hotel services

Professional growth opportunities

Job summary

Placements24 in Sandton, Gauteng seeks a Senior Front Office Supervisor to oversee the front desk, supervise staff, manage check-ins/outs, and ensure exceptional guest service. The role requires leadership, strong communication, and a proactive approach to guest satisfaction in a bustling hotel environment.

The successful candidate will coordinate with other departments, handle guest inquiries, and maintain high standards of presentation and professionalism across the lobby and front desk.

Qualifications

• 3+ years in hotel front office operations
• PMS experience
• Excellent customer service and communication
• Strong leadership and team management
• Ability to handle pressure and multitask
• Knowledge of Sandton attractions (advantageous)
• High school diploma or hospitality certification (plus)
• Flexibility to work evenings, weekends, holidays
• Professional appearance and friendly demeanor
• Proficiency in Microsoft Office

Responsibilities

• Supervise and lead the front office team, ensuring efficient daily operations.
• Manage guest check-in and check-out with accuracy and speed.
• Handle guest inquiries and complaints professionally and promptly.
• Train and mentor new front office staff on policies and standards.
• Manage room inventory and reservations to optimize occupancy and revenue.
• Coordinate with other hotel departments for seamless guest experiences.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Assist with cash handling, billing, and front desk accounting procedures.
• Implement service improvements to enhance guest satisfaction.
• Ensure lobby and front desk areas meet high presentation standards.

Job description

About the Role

Our client, a well-established hotel known for its exceptional guest service, is seeking a highly motivated and experienced Senior Front Office Supervisor to join their team in Sandton, Gauteng . This role is pivotal in ensuring the smooth and efficient operation of the front desk, providing a welcoming and professional first impression for all guests. You will be responsible for supervising front office staff, managing check-in/check-out processes, handling guest inquiries and resolving issues promptly. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of hotel operations and customer service best practices. This position requires a proactive approach to guest satisfaction and a commitment to maintaining the hotel's high standards in the bustling Sandton district.

Key Responsibilities

• Supervise and lead the front office team, ensuring efficient daily operations.
• Manage guest check-in and check-out processes, ensuring accuracy and speed.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Train and mentor new front office staff, ensuring adherence to hotel policies and service standards.
• Manage room inventory and reservations, optimizing occupancy and revenue.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Maintain a high level of knowledge about hotel facilities, services, and local attractions.
• Assist with cash handling, billing, and front desk accounting procedures.
• Implement service improvement initiatives to enhance guest satisfaction.
• Ensure the lobby and front desk areas are maintained to the highest standards of presentation.

Requirements

• Minimum of 3 years of experience in hotel front office operations, with at least 1 year in a supervisory role.
• Proven experience with Property Management Systems (PMS).
• Excellent customer service, communication, and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Knowledge of Sandton's local attractions and business environment is advantageous.
• High school diploma or equivalent; hospitality certification is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and a friendly, approachable demeanor.
• Proficiency in Microsoft Office Suite.

Benefits

Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional growth within a reputable hotel group. You will be part of a dynamic team in a prime location in Sandton, Gauteng , contributing to exceptional guest experiences. We foster a supportive work environment that values employee contributions and professional development. This role offers a clear career path within the hospitality industry. Additional benefits include staff discounts on hotel services and opportunities for further training. Join us and elevate your career in the vibrant hospitality sector of Sandton .