Front Desk Supervisor — Guest Experience (Queenstown)

Placements24; South Africa; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Placements24's client in Queenstown, South Africa, seeks a friendly Hotel Front Desk Agent to be the first contact for guests, ensuring a warm welcome and smooth check-in/out.

You will handle reservations, respond to guest inquiries, and assist with requests to guarantee satisfaction. The ideal candidate has excellent interpersonal and customer-service skills and enjoys working in hospitality.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to manage reservations and guest inquiries.
• Friendly, proactive attitude in a hospitality setting.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Manage check-in and check-out procedures accurately.
• Handle reservations, modifications, and cancellations via phone, email, and in person.
• Answer guest questions about hotel services and local attractions.
• Address guest concerns and escalate issues when needed.
• Keep front desk area clean and stocked with necessary supplies.

Skills

Interpersonal skills

Customer service

Hospitality mindset

Job description

Placements24's client in Queenstown, South Africa, seeks a friendly Hotel Front Desk Agent to be the first contact for guests, ensuring a warm welcome and smooth check-in/out.

You will handle reservations, respond to guest inquiries, and assist with requests to guarantee satisfaction. The ideal candidate has excellent interpersonal and customer-service skills and enjoys working in hospitality.