Luxury Front Office Manager

Placements24; East London; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Staff accommodation

Career advancement

Supportive work environment

Job summary

Placements24 is seeking a polished Front Office Manager for a luxury hotel in Queenstown. You will lead the reception and guest services team, ensure a seamless check-in/check-out experience, and uphold the property's high service standards.

The role requires at least 4 years in front office, 2 in supervision, strong communication, and proficiency with PMS and reservations software. You'll drive guest satisfaction, staff development, and operational excellence in a premium hospitality setting.

Qualifications

• 4+ years in front office operations
• 2+ years in a supervisory/management role
• Excellent communication and interpersonal skills
• Proficiency with PMS and reservation software
• Passion for guest service and attention to detail

Responsibilities

• Manage front office operations, including check-in/check-out, reservations, and concierge services.
• Lead, train, and supervise front desk staff to ensure exceptional guest service and adherence to hotel policies.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
• Develop and implement procedures to optimize front desk efficiency and guest experience.
• Monitor room inventory, rates, and occupancy levels, collaborating with sales and marketing teams.

Skills

Front Office

Leadership

Guest service

Communication

Problem solving

Tools

PMS

Reservations software

Job description

Placements24 is seeking a polished Front Office Manager for a luxury hotel in Queenstown. You will lead the reception and guest services team, ensure a seamless check-in/check-out experience, and uphold the property's high service standards.

The role requires at least 4 years in front office, 2 in supervision, strong communication, and proficiency with PMS and reservations software. You'll drive guest satisfaction, staff development, and operational excellence in a premium hospitality setting.