Front Office Manager

Placements24; East London; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Staff accommodation

Career advancement

Supportive work environment

Job summary

Placements24 is seeking a polished Front Office Manager for a luxury hotel in Queenstown. You will lead the reception and guest services team, ensure a seamless check-in/check-out experience, and uphold the property's high service standards.

The role requires at least 4 years in front office, 2 in supervision, strong communication, and proficiency with PMS and reservations software. You'll drive guest satisfaction, staff development, and operational excellence in a premium hospitality setting.

Qualifications

• 4+ years in front office operations
• 2+ years in a supervisory/management role
• Excellent communication and interpersonal skills
• Proficiency with PMS and reservation software
• Passion for guest service and attention to detail

Responsibilities

• Manage front office operations, including check-in/check-out, reservations, and concierge services.
• Lead, train, and supervise front desk staff to ensure exceptional guest service and adherence to hotel policies.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
• Develop and implement procedures to optimize front desk efficiency and guest experience.
• Monitor room inventory, rates, and occupancy levels, collaborating with sales and marketing teams.

Skills

Front Office

Leadership

Guest service

Communication

Problem solving

Tools

PMS

Reservations software

Job description

About the Role

Our client is seeking a polished and customer-focused Front Office Manager to lead the reception and guest services team at their esteemed hotel in Queenstown . This role is pivotal in shaping the first impression guests have of the establishment, ensuring a welcoming, efficient, and personalized check-in and check-out experience. You will oversee daily operations, manage staff performance, and implement service standards that align with the hotel's luxury brand, contributing to outstanding guest satisfaction and retention, while driving operational excellence at the heart of guest interaction and service delivery within a beautiful tourist destination.

Key Responsibilities

• Manage all aspects of front office operations, including check-in/check-out, reservations, and concierge services.
• Lead, train, and supervise front desk staff to ensure exceptional guest service and adherence to hotel policies.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
• Develop and implement procedures to optimize front desk efficiency and guest experience.
• Monitor room inventory, rates, and occupancy levels, collaborating with sales and marketing teams.

Requirements

• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to manage and motivate a team in a fast-paced hospitality environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with hotel property management systems (PMS) and reservation software.
• A passion for guest service and a keen eye for detail.

Benefits

• Competitive salary and performance-based bonuses.
• Health and wellness benefits package.
• Staff accommodation options may be available.
• Opportunities for career advancement within the hospitality group.
• A supportive and dynamic work environment focused on exceptional guest care.