Front Desk Supervisor

Placements24; George; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive medical and retirement

Staff discounts on accommodation and-d

Vibrant and collaborative work

Opportunities for career advancement

Job summary

Placements24 is seeking a dynamic Front Desk Supervisor to lead the front-of-house team at a premier establishment in George. You will supervise daily operations, train and mentor staff, handle guest inquiries and complaints, and manage reservations with accuracy to ensure smooth check-ins and check-outs.

This role offers career growth within a reputable hospitality group and a competitive benefits package. Opportunities for advancement.

Qualifications

• Experience as Front Desk Agent or Supervisor in hospitality
• Proven leadership capabilities to motivate a team
• Excellent communication and interpersonal skills

Responsibilities

• Supervise and coordinate daily front desk activities.
• Train and mentor front desk agents.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations, check-ins, and check-outs with accuracy.
• Maintain knowledge of hotel services, local attractions.
• Help develop front desk procedures to improve guest satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Team motivation

Tools

Hotel reservation software

Microsoft Office Suite

Job description

Our client is looking for a dynamic and service-oriented Front Desk Supervisor to lead their front-of-house team at their premier establishment in George. This position is pivotal in creating a welcoming atmosphere and ensuring the smooth operation of guest check-ins, check-outs, and inquiries. You will be responsible for supervising front desk staff, resolving guest issues efficiently, and upholding the company's reputation for excellent customer service. This is an excellent opportunity for a motivated individual to grow within the hospitality industry.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team, ensuring efficient operations.
• Train and mentor new front desk agents, fostering a culture of exceptional service.
• Handle guest inquiries, requests, and complaints with professionalism and a focus on resolution.
• Manage reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
• Maintain a high level of product knowledge regarding hotel services, local attractions, and events.
• Assist in developing and implementing front desk procedures to enhance guest satisfaction.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry is essential.
• Demonstrated leadership capabilities and the ability to motivate a team.
• Exceptional communication and interpersonal skills.
• Proficiency with hotel reservation software and Microsoft Office Suite.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A commitment to delivering outstanding guest service.

Benefits

• Competitive salary package.
• Comprehensive medical and retirement benefits.
• Opportunities for career advancement within a reputable hospitality group.
• Staff discounts on accommodation and dining.
• A vibrant and collaborative work environment.