Boutique Hotel Front Desk Supervisor

Placements24; George; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a proactive Boutique Hotel Front Desk Supervisor in George, Western Cape. You will oversee front desk operations, handle reservations, assist guests with inquiries, and manage check-ins and check-outs with charm and efficiency.

This role offers leadership development within a growing hotel group, with a hybrid work model and opportunities for training and career growth in a beautiful tourist destination.

Qualifications

• Previous experience in a hotel front desk role, with supervisory experience preferred.
• Excellent customer service and communication skills, with a friendly and professional demeanor.
• Proficiency in hotel reservation software and MS Office Suite.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of the George area and local attractions is a plus.
• A commitment to providing an outstanding guest experience.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage guest reservations, check-ins, check-outs, and billing with accuracy and efficiency.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Maintain a high standard of guest service, anticipating needs and exceeding expectations.
• Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
• Prepare daily reports and assist management with administrative tasks.

Skills

Customer service

Communication

Reservation software

MS Office Suite

Organizational skills

Multitasking

George knowledge

Supervisory experience

Tools

MS Office Suite

Reservation software

Job description

About the Role

Our client is looking for a proactive and customer-focused Boutique Hotel Front Desk Supervisor to join their vibrant team in George . This role is critical in ensuring a seamless and welcoming experience for all guests from arrival to departure. You will supervise the front desk operations, handle reservations, assist guests with inquiries, and manage check-ins and check-outs with efficiency and charm. This position offers a great opportunity to develop leadership skills within the hospitality industry in a beautiful tourist destination within the Western Cape.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage guest reservations, check-ins, check-outs, and billing with accuracy and efficiency.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Maintain a high standard of guest service, anticipating needs and exceeding expectations.
• Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
• Prepare daily reports and assist management with administrative tasks.

Requirements

• Previous experience in a hotel front desk role, with supervisory experience preferred.
• Excellent customer service and communication skills, with a friendly and professional demeanor.
• Proficiency in hotel reservation software and MS Office Suite.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of the George area and local attractions is a plus.
• A commitment to providing an outstanding guest experience.

Benefits

• Competitive salary and potential for tips/gratuities.
• Hybrid work model allowing for flexibility between on-site and remote administrative tasks.
• Complimentary or discounted stays at affiliated hotels.
• Opportunities for training and career growth within a growing hotel group.
• A dynamic and supportive team environment in the scenic Western Cape.