Guest Experience Lead - Front Desk Supervisor

Placements24; George; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive medical and retirement

Staff discounts on accommodation and-d

Vibrant and collaborative work

Opportunities for career advancement

Job summary

Placements24 is seeking a dynamic Front Desk Supervisor to lead the front-of-house team at a premier establishment in George. You will supervise daily operations, train and mentor staff, handle guest inquiries and complaints, and manage reservations with accuracy to ensure smooth check-ins and check-outs.

This role offers career growth within a reputable hospitality group and a competitive benefits package. Opportunities for advancement.

Qualifications

• Experience as Front Desk Agent or Supervisor in hospitality
• Proven leadership capabilities to motivate a team
• Excellent communication and interpersonal skills

Responsibilities

• Supervise and coordinate daily front desk activities.
• Train and mentor front desk agents.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations, check-ins, and check-outs with accuracy.
• Maintain knowledge of hotel services, local attractions.
• Help develop front desk procedures to improve guest satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Team motivation

Tools

Hotel reservation software

Microsoft Office Suite

Job description

Placements24 is seeking a dynamic Front Desk Supervisor to lead the front-of-house team at a premier establishment in George. You will supervise daily operations, train and mentor staff, handle guest inquiries and complaints, and manage reservations with accuracy to ensure smooth check-ins and check-outs.

This role offers career growth within a reputable hospitality group and a competitive benefits package. Opportunities for advancement.