Front Desk Manager - Luxury Hotel, Pietermaritzburg

Placements24; Pietermaritzburg; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration package

Medical aid and retirement fund

Career development opportunities

Supportive work environment

Zusammenfassung

Placements24 in Pietermaritzburg invites an experienced Front Desk Manager to lead guest services, oversee check-in/out, reservations, and PMS operations, and elevate service standards.

You will supervise a diverse front desk team, liaise with housekeeping and F&B, and drive guest satisfaction through proactive leadership and a customer-centric approach.

This role offers a dynamic workplace within KwaZulu-Natal's hospitality community and opportunities for professional growth.

Qualifikationen

• Proven experience in front desk management or supervisory roles within hospitality.
• Strong knowledge of hotel operations and property management systems.
• Excellent leadership, communication and interpersonal skills.
• Ability to multitask, prioritize and work under pressure.
• Proficiency in MS Office and common hotel software.
• Customer-centric approach with service excellence.
• Fluency in English; additional local languages are advantageous.

Aufgaben

• Supervise and train front desk staff to maintain a positive and productive team environment.
• Oversee daily hotel operations including check-ins, check-outs, reservations and room assignments.
• Handle guest inquiries, complaints and requests promptly and professionally.
• Ensure adherence to hotel policies, procedures and service standards.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Maintain effective communication with all hotel departments, including housekeeping, F&B and maintenance.
• Oversee the hotel’s PMS and generate daily occupancy, revenue and guest feedback reports.
• Control and manage cash handling procedures and billing processes.
• Contribute to the hotel’s strategic goals within KwaZulu-Natal.

Jobbeschreibung

Placements24 in Pietermaritzburg invites an experienced Front Desk Manager to lead guest services, oversee check-in/out, reservations, and PMS operations, and elevate service standards.

You will supervise a diverse front desk team, liaise with housekeeping and F&B, and drive guest satisfaction through proactive leadership and a customer-centric approach.

This role offers a dynamic workplace within KwaZulu-Natal's hospitality community and opportunities for professional growth.