VIP Guest Experience Host | Personalised Luxury Stays

The President Hotel; Wes-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Provident fund

Staff meals on duty

Outstanding team culture

Job summary

The President Hotel in Cape Town seeks a guest relations professional to create personalised experiences from arrival to departure. You will welcome guests warmly, anticipate needs and coordinate VIP arrangements with relevant departments.

With at least 2 years in luxury hotel front-of-house, you will leverage Opera PMS and Microsoft Office, maintain guest profiles, and uphold brand standards while engaging confidently with diverse guests.

Qualifications

• 2+ years in guest relations/front-of-house in luxury hotels.
• Diploma/certificate in Hospitality Management is advantageous.
• Strong knowledge of guest relations, VIP hosting and complaints.
• Proficient with Opera PMS and Microsoft Office.
• Experience with guest profiles, preferences and requests.
• Excellent interpersonal and guest-centric communication.
• Confident with diverse guests and cultures.
• Professional, well-groomed and dependable with VIPs.
• Excellent organization and multitasking abilities.
• Calm, solutions-focused under guest pressure.
• Well-versed in Cape Town attractions and experiences.
• Able to work in busy Front Office and Guest Experience teams.
• Willing to work shifts, evenings, weekends and public holidays.

Responsibilities

• Act as key contact for guests and craft seamless, personalised experiences from arrival to departure.
• Welcome guests warmly and create a positive first impression of The President Hotel.
• Engage with guests throughout stay and identify opportunities to enhance experiences.
• Anticipate needs and provide personalised assistance, recommendations and solutions.
• Recognise repeat guests and use preferences to personalise stays.
• Support VIP hosting and management of high-profile visitors.
• Coordinate special requests, celebrations and VIP arrangements with departments.
• Handle queries, feedback and complaints professionally and efficiently.
• Own guest concerns and support effective service recovery.
• Maintain accurate guest profiles and preferences in hotel systems.
• Share knowledge on Cape Town attractions to help guests enjoy their stay.
• Collaborate with Front Office, Concierge, Housekeeping, F&B and others to fulfil requests.
• Follow up on requests to ensure guest satisfaction and timely resolution.
• Identify opportunities to surprise guests with thoughtful touches and personalisation.
• Maintain presentation, communication and service standards across shifts.
• Uphold The President Hotel’s brand values and service excellence.

Skills

Guest relations

VIP hosting

Complaint handling

Opera PMS

Microsoft Office

Guest profiling

Interpersonal skills

Cultural awareness

Attention to detail

Team collaboration

Education

Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

The President Hotel in Cape Town seeks a guest relations professional to create personalised experiences from arrival to departure. You will welcome guests warmly, anticipate needs and coordinate VIP arrangements with relevant departments.

With at least 2 years in luxury hotel front-of-house, you will leverage Opera PMS and Microsoft Office, maintain guest profiles, and uphold brand standards while engaging confidently with diverse guests.