Front Desk Leader: Guest Experience & Admin Support

Dixie Recruitment; KwaZulu-Natal; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund Contribution

Annual Bonuses

Job summary

Dixie Recruitment is seeking a friendly receptionist to be the first point of contact in our KwaZulu-Natal branch. You will greet visitors, manage calls, take messages and support the branch team with daily administrative tasks.

The role requires Matric, strong communication, and excellent customer service. You will assist with meetings, filing, and coordinating office operations to ensure smooth branch performance.

Qualifications

• Grade 12 (Matric) certificate.
• Strong telephone etiquette.
• Relevant experience (RPE).
• Excellent customer service skills.
• Good time management.

Responsibilities

• Greet visitors, customers, suppliers and guests with professionalism and courtesy.
• Manage the branch telephone switchboard promptly and direct calls appropriately.
• Take accurate messages and ensure timely communication.
• Maintain a neat and presentable reception area.
• Assist walk-in enquiries and direct to relevant personnel.
• Manage visitor access following company procedures.
• Monitor and respond to the general branch email inbox.
• Forward customer requests, complaints and sales leads promptly to responsible staff.
• Provide accurate basic information to callers and visitors.
• Follow up on messages and administrative requests.
• Provide day-to-day administrative support to the Branch Manager and employees.
• Prepare, type, format, scan, copy and distribute documents as needed.
• Maintain orderly electronic and physical filing systems.
• Update company systems and spreadsheets accurately and timely.
• Assist in preparing and coordinating meetings, including arranging meeting rooms and distributing documents.
• Manage branch contact lists, registers and office records.
• Monitor and arrange replenishment of stationery and office supplies.
• Assist with quotations and order placements for office requirements.
• Report and follow up on maintenance, cleaning or equipment issues.
• Keep shared office areas, reception, and meeting spaces neat.
• Coordinate couriers, deliveries, collections and mail.
• Support Sales, Service, Stores and other branch teams administratively.
• Assist with distribution and filing of branch records.
• Relay service-related calls and follow up administratively.
• Support scheduling and coordinating appointments and meetings.
• Provide back-up support to Service Controllers and Service Department.
• Ensure accurate filing of documents as per procedures.
• Maintain confidentiality and handle information responsibly.
• Escalate complaints and sensitive matters to management.
• Provide administrative updates and reports as requested.
• Highlight recurring issues and office requirements to management.
• Perform other reasonable reception, clerical and administrative duties as needed.

Skills

Grade 12 (Matric)

Telephone etiquette

Relevant experience (RPE)

Excellent customer service

Time management

Education

Grade 12 (Matric)

Job description

Dixie Recruitment is seeking a friendly receptionist to be the first point of contact in our KwaZulu-Natal branch. You will greet visitors, manage calls, take messages and support the branch team with daily administrative tasks.

The role requires Matric, strong communication, and excellent customer service. You will assist with meetings, filing, and coordinating office operations to ensure smooth branch performance.