Front Desk & Customer Experience Associate

Sons Group; Pretoria; On-site; ZAR 96,000 - 150,000; Full time

Job summary

Sons Group is seeking a receptionist to be the first point of contact at our Pretoria branches. You will warmly welcome visitors, manage phone lines and appointment bookings, and direct inquiries to the appropriate staff.

This role supports overall branch administration and requires a professional, calm, and courteous demeanor. We value strong communication, the ability to handle multiple tasks, and familiarity with booking systems.

Qualifications

• Excellent communication and interpersonal skills.
• Professional appearance and demeanour.
• Computer literacy for booking systems.
• Customer service experience preferred.
• Ability to remain calm under pressure.

Responsibilities

• Welcome customers and visitors professionally.
• Answer and direct phone calls.
• Manage appointment bookings.
• Handle customer enquiries and direct to appropriate staff.
• Maintain reception area appearance.
• Support administrative tasks as required.

Skills

Communication skills

Interpersonal skills

Professional appearance

Booking systems literacy

Customer service

Calm under pressure

Job description

Sons Group is seeking a receptionist to be the first point of contact at our Pretoria branches. You will warmly welcome visitors, manage phone lines and appointment bookings, and direct inquiries to the appropriate staff.

This role supports overall branch administration and requires a professional, calm, and courteous demeanor. We value strong communication, the ability to handle multiple tasks, and familiarity with booking systems.