Front Desk & Guest Services Concierge - Check-In Specialist

Peermont Global Proprietary Limited; uMfolozi Local Municipality; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Peermont Global Proprietary Limited in KwaZulu-Natal is seeking a Reception/Guest Services Associate to greet guests warmly, manage check-ins and check-outs, and handle guest queries in line with hotel policies. You will contribute to a smooth front desk operation and ensure guest satisfaction throughout their stay.

The role involves answering telephone inquiries, delivering high-quality guest service, and participating in training to uphold service standards and a harmonious team environment.

Qualifications

• Good interpersonal skills are essential.
• Knowledge of Fidelio is advantageous.
• Computer literacy is advantageous.
• Special training will be provided.
• Opera training will be provided.

Responsibilities

• To check guests in on arrival.
• To check guests out on departure.
• Follow daily standard procedures.
• Take and direct telephonic enquiries and respond accordingly.
• Manage and execute customer service.
• Responsible for role administration.
• Contribute towards effective and harmonious working environment.
• Attend required training and development.

Skills

Interpersonal skills

Computer literacy

Education

Grade 12

Tools

Fidelio

Opera PMS

Job description

Peermont Global Proprietary Limited in KwaZulu-Natal is seeking a Reception/Guest Services Associate to greet guests warmly, manage check-ins and check-outs, and handle guest queries in line with hotel policies. You will contribute to a smooth front desk operation and ensure guest satisfaction throughout their stay.

The role involves answering telephone inquiries, delivering high-quality guest service, and participating in training to uphold service standards and a harmonious team environment.