Guest Experience Lead — Front Desk & Admin

Placements24; Richards Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Staff meals and uniform provided

Job summary

Placements24 is seeking a Senior Receptionist and Office Administrator for a prestigious hotel group in Richards Bay, KwaZulu-Natal. The role combines front desk duties with essential office administration to support the hotel management team.

You will greet guests, manage the switchboard, handle check-ins/check-outs, and coordinate with housekeeping, F&B, and maintenance to ensure guest satisfaction. Flexible hours including weekends/public holidays are required to meet hospitality industry

Qualifications

• 3-4 years of experience as a Receptionist or Front Desk Administrator.
• Office administration experience.
• Excellent customer service and professional demeanor.
• Proficiency with Microsoft Office and PMS.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage the main switchboard and respond to inquiries.
• Handle guest registrations, check-ins, and check-outs.
• Manage room bookings and update guest information in the system.
• Process payments and manage guest accounts with integrity.
• Maintain a clean, professional reception area.
• Provide administrative support to hotel management and prepare reports.
• Coordinate with housekeeping, F&B, and maintenance to meet guest needs.
• Order and manage office supplies for reception and admin areas.
• Address guest feedback and resolve minor complaints.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Time management

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Property Management System (PMS)

Job description

Placements24 is seeking a Senior Receptionist and Office Administrator for a prestigious hotel group in Richards Bay, KwaZulu-Natal. The role combines front desk duties with essential office administration to support the hotel management team.

You will greet guests, manage the switchboard, handle check-ins/check-outs, and coordinate with housekeeping, F&B, and maintenance to ensure guest satisfaction. Flexible hours including weekends/public holidays are required to meet hospitality industry