Opera-savvy Front Desk Concierge & Guest Experience

Pezula Hotel; Knysna; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Pezula Hotel in Knysna is seeking a Receptionist to warmly welcome guests, manage front desk administration and ensure smooth arrivals and departures. You will liaise with reservations, housekeeping and maintenance to support daily operations and guest satisfaction.

The role emphasizes hosting, accurate record-keeping in Opera, and upselling hotel facilities and services. Weekend work, strong communication and a service-driven mindset are essential.

Qualifications

• Grade 12 or equivalent.
• Minimum 2 years’ experience in the same or similar role.
• Opera system experience essential.
• Strong communication and guest service skills.
• Professional appearance and reliability.

Responsibilities

• Welcome guests and manage front desk administration.
• Handle guest inquiries via phone, email and in person.
• Process payments, billing and foreign exchange transactions.
• Coordinate guest requests with housekeeping and maintenance.

Education

Grade 12 or equivalent

2+ years front desk/guest services experience

Strong communication skills

Multitasking in fast-paced environment

Tools

Opera system

Job description

Pezula Hotel in Knysna is seeking a Receptionist to warmly welcome guests, manage front desk administration and ensure smooth arrivals and departures. You will liaise with reservations, housekeeping and maintenance to support daily operations and guest satisfaction.

The role emphasizes hosting, accurate record-keeping in Opera, and upselling hotel facilities and services. Weekend work, strong communication and a service-driven mindset are essential.