Front Desk & Guest Experience Specialist

Bonafide Human Capital; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Marriott Hotels in Sandton, Gauteng, is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will manage check-ins and check-outs, assist guests with needs, and ensure service excellence in a luxury environment.

The role emphasizes professional communication, efficiency, and a positive guest experience, with opportunities to coordinate with housekeeping and maintenance teams. A professional demeanor and strong guest service skills are essential.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Greet guests warmly, manage check‑in and check‑out processes efficiently.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle guest requests and resolve complaints promptly and professionally.
• Process payments, post charges, and balance cash and credit card transactions.
• Maintain a clean and organized front desk area and lobby.
• Coordinate with housekeeping and maintenance departments to address guest needs.

Job description

Marriott Hotels in Sandton, Gauteng, is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will manage check-ins and check-outs, assist guests with needs, and ensure service excellence in a luxury environment.

The role emphasizes professional communication, efficiency, and a positive guest experience, with opportunities to coordinate with housekeeping and maintenance teams. A professional demeanor and strong guest service skills are essential.