Guest Experience Lead | Check-In & Service Excellence

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Protea Hotels by Marriott® Cape Town is seeking a Front Desk/Guest Services Associate to manage guest arrivals, departures, and inquiries with a warm, attentive approach. You will verify reservations in the PMS, process payments, and coordinate with various departments to fulfil guest requests.

The role requires strong communication, cash handling, and teamwork, with a focus on delivering exceptional guest experiences in a busy hotel environment.

Qualifications

• Background in hotel front desk or guest services operations is preferred.
• Strong cash handling and payment processing skills.
• Excellent communication and guest-relations abilities.

Responsibilities

• Process guest check-ins and check-outs accurately in the hotel PMS system.
• Handle guest payments, vouchers, and petty cash with precision and integrity.
• Balance cash, prepare end-of-shift reports, and ensure security of funds.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

Matric

Job description

Protea Hotels by Marriott® Cape Town is seeking a Front Desk/Guest Services Associate to manage guest arrivals, departures, and inquiries with a warm, attentive approach. You will verify reservations in the PMS, process payments, and coordinate with various departments to fulfil guest requests.

The role requires strong communication, cash handling, and teamwork, with a focus on delivering exceptional guest experiences in a busy hotel environment.